If you received an iPad from Hawthorn District 73 at the beginning of the COVID-19 pandemic you may be having some issues with Zoom and a few other apps. During the Summer, we moved to a new system to manage district devices. While most devices moved to the new system smoothly, a few have not. In order to get those devices current for you, they need to be reset. This will completely erase the device and begin the process of enrolling them into our current management system (Jamf). In order to do this without needing you to bring the device to us in-person, please follow the steps below:
Gather the following information and fill out this form.
1.) The name of your student
2.) The Asset Tag number of the device (found on the barcode sticker on the back of the iPad)
3.) The iPad serial number (this can be found by opening Settings > General > About)
Once we have that information we will begin the process of resetting the iPad. Please make sure the device is powered on, connected to your home WiFi, and has at least 30% battery life or is plugged in. Once the process starts it will take approximately 10 minutes to complete. Once the iPad is reset you can enroll it as outlined in the Enrollment instructions found here.